According to a recent report from the Czech Trade Inspection Authority (CTIA), four out of five e-commerce companies controlled by the authority violated the law last year. The report found that the most common violation was a failure to provide consumers with complete and accurate information about products or services. Other violations included non-compliance with pricing rules and the inability to handle consumer complaints properly.
The CTIA conducted 787 inspections of e-commerce companies in 2021 and found violations in 79% of cases. The CTIA can impose fines on companies that violate consumer protection laws.
“The COVID-19 pandemic has led to a significant increase in online shopping, making it more important than ever for e-commerce companies to comply with consumer protection laws,” the report noted. “We urge consumers to be vigilant and to report any violations they encounter while shopping online.”
This report highlights the importance of e-commerce companies adhering to consumer protection laws and providing complete and accurate information to their customers. By failing to do so, companies risk fines and damage to their reputation. On the other hand, consumers should remain vigilant while shopping online and report any violations they encounter to the authorities.