While Czechs are embracing online shopping at an unprecedented rate, their understanding of consumer rights remains surprisingly limited. Attorney Ondřej Preuss addresses these crucial issues in the “Talk About Money” podcast, emphasizing the importance of documented evidence and consumer awareness.
The Czech Republic boasts a record number of self-employed individuals, but this comes with a catch. Many unknowingly forfeit their consumer protections when making purchases using their business ID. As regular consumers, customers are entitled to price information, purchase conditions, product returns, warranty claims, and compensation.
Preuss highlights several deceptive practices plaguing online shoppers: fraudulent e-shops, undelivered goods, fake discounts, and deliberately complicated warranty processes. Shopping from international sellers poses additional risks, as enforcing legal claims across borders can be particularly challenging.
The key to safe online shopping lies in prevention: verify sellers, review terms and conditions thoroughly, and maintain written records of all important communications. The Czech Trade Inspection Authority stands ready to assist when issues arise.