Canceled flights, lost luggage, or a vacation that didn’t meet expectations – these are every traveler’s nightmares. But EU travelers enjoy robust protections when transportation companies or travel agencies are at fault. According to consumer protection experts, the key to successful compensation claims lies in quick action, thorough documentation, and knowledge of the rules.
“Travelers in the European Union have relatively strong protection,” advises Ondřej Zelenka, an attorney and chairman of the Consumer Protection Association. “Always carefully preserve all documentation and respond immediately in writing when problems arise.” Compensation claims can be made based on both European law and travel insurance, potentially resulting in higher total compensation.
For flight delays and cancellations, passengers have specific rights. If a flight is canceled, travelers can choose between a replacement flight or a refund. When not notified at least two weeks in advance, passengers may be entitled to compensation of up to 15,000 Czech crowns depending on flight distance. Even during exceptional circumstances like extreme weather, airlines must still provide alternative transportation and care. Delayed flights also entitle passengers to meals after certain waiting periods, and accommodation if departures are pushed to the next day.
When a vacation package doesn’t match what was promised in the contract, travelers should immediately report problems to their tour representative and request written confirmation of their complaint. Taking photos, videos, or keeping receipts as evidence is crucial. If the travel agency fails to address issues, travelers can set a deadline for resolution and, if necessary, arrange solutions themselves and submit costs to the agency for reimbursement. Compensation amounts vary by situation – for example, a missing swimming pool might warrant a 10% discount.
For lost luggage, travelers must visit the baggage claim counter and file a report immediately. Under the Montreal Convention, if luggage isn’t found within 21 days of arrival, it’s considered lost, and passengers may be entitled to compensation up to approximately 40,000 Czech crowns, depending on proven value. For delayed luggage, travelers can claim reimbursement for essential items like toiletries, clothes, and medications.